Popular Services
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need assistance installing a new piece of software on your University owned computer?
Do you need to add or remove users from your Shared Mailbox?
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request. Note: If you are a student requesting data for research, the request MUST be submitted by your faculty sponsor. A copy of your Institutional Review Board (IRB) application and approval must be attached to the request. Only deidentified student data will be furnished.
Changes or Modifications to Banner or other Existing Applications/Systems
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Requests and issues involving email within Office 365 or the Outlook email client.
Need to request or manage access to a course shell in D2L?
Request a named account to be used by a graduate assistant or student worker.
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
Experiencing a technical issue with features in D2L or items inside of a course?
Are you an Instructor who needs content transferred from a previous section of a course or a Master copy in D2L?
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Administrator access will be considered for university employees requiring administrator management of university-owned computers, servers, or labs. Do you require administrative access to perform work-related duties?