Popular Services
Need to request or manage access to a course shell in D2L?
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Requests and issues involving email within Office 365 or the Outlook email client.
Do you need assistance installing a new piece of software on your University owned computer?
Request a named account to be used by a graduate assistant or student worker.
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
This request pertains to university affiliate account requests only. These users will require manual account creation after completing the necessary approval steps for security and auditing purposes.
Have a general question relating to D2L that does not fit the other services provided or wish to request an appointment?
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Changes or Modifications to Banner or other Existing Applications/Systems
Need assistance with online course design, online teaching, digital accessibility, RSI, or have a general question about any of our instructional design programs?
Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Request support for general Banner errors or issues encountered while accessing or using the system.
Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?
Have you added a position in your department? Do you have an employee who needs their own phone? University departments can request one Avaya phone per new position.
Administrator access will be considered for university employees requiring administrator management of university-owned computers, servers, or labs. Do you require administrative access to perform work-related duties?