Popular Services
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need assistance installing a new piece of software on your University owned computer?
Need to request or manage access to a course shell in D2L?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Requests and issues involving email within Office 365 or the Outlook email client.
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Request a named account to be used by a graduate assistant or student worker.
Do you need assistance with a technology purchase? We can assist you with a quote.
Changes or Modifications to Banner or other Existing Applications/Systems
This request pertains to university affiliate account requests only. These users will require manual account creation after completing the necessary approval steps for security and auditing purposes.
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
Administrator access will be considered for university employees requiring administrator management of university-owned computers, servers, or labs. Do you require administrative access to perform work-related duties?
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Have a general question relating to D2L that does not fit the other services provided or wish to request an appointment?
Request support for general Banner errors or issues encountered while accessing or using the system.
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
Is your printer giving you an error message you don't understand? Is it not printing properly?