"Update Account Information" Screen When Logging Into Zoom

If you receive the below screen the next time you log into Zoom, action is required.

APSU uses Single Sign-On (SSO) functionality to unify your username and password across platforms like Zoom.  Some confusion with Zoom occurs when users create an account at Zoom.us with their APSU email which is not the same as using your SSO information to log into APSU’s Zoom.  In order to get a Zoom license through APSU with full functionality, active APSU faculty, staff, and students must log into Zoom at https://apsu.zoom.us or use the SSO option when signing into the Zoom app (see image below).  If you are already accessing Zoom through https://apsu.zoom.us or using SSO on the app, you should not experience any changes. 

Moving forward, any users with an apsu.edu or my.apsu.edu email accessing Zoom outside of APSU’s SSO will receive the above screen.  Unfortunately, this screen is not customizable, but active faculty, staff, and students do have options.

1. If you want to keep a personal Zoom account, change your email to a personal email account (Yahoo, Gmail, etc.).  Here is a guide on changing your email in Zoom when you receive the above screen.  You must change your email first in order to keep the accounts separate.  Then, go to https://apsu.zoom.us and sign in with your SSO information which will create a separate APSU Zoom account with your APSU email for teaching/learning/work.
2. If you want to merge your accounts, go to https://apsu.zoom.us and sign in with your SSO information.  Zoom will prompt you through the process of combining your accounts.  Please note, you may need to check your APSU email to verify/confirm changes.  Combining accounts can take several days.  Consider beginning the process when you have several days without meetings scheduled.

Faculty/Instructors – if you hear from your students that they are being prompted to change their email, it is because of this change in Zoom.  Please share this information with them.

If you are already accessing Zoom through https://apsu.zoom.us or using SSO on the app, you should not experience any changes.