Unlocking a Banner Account

Body

The below instructions only apply to named accounts. If the account in question is a generic/shared account, please contact the Help Desk to have the account unlocked.

 

  1. Log on to APSU OneStop.
     
  2. Click Web Self Service.
    unlock banner step 2
     
  3. Click Employee.
    unlock banner step 3
     
  4. Click Banner Password Resync.
    unlock banner step 4
     
  5. Click ReSync.
    unlock banner step 5
     
  6. Close any open browsers and then reopen. The Banner account should now be unlocked.

 

Details

Details

Article ID: 133937
Created
Wed 7/7/21 11:17 AM
Modified
Mon 3/16/26 9:03 AM