My card doesn't work when I try to use Pharos.

Body

Have you tried either using your credentials to log in or using the Pharos app?
Are you currently enrolled in classes?
- If you are currently enrolled, it is possible there is a problem with your card or account. Please provide the APSU GOVSTECH Help Desk with your name, student A number, and callback information so that we can resolve the issue for you.
- If you are not currently enrolled you will need to obtain guest access from the library.
Has your card been reported lost or stolen?
- If so, you will need to visit University Facilities (UC 207) and get a new card made.
Do you have a hold on your account?
- If so, you will be unable to use Pharos until the hold has been resolved.
Did you recently get a new APSU ID card?
- It takes a minimum of 1 hour for new cards to sync across to the Pharos system.

Article ID: 17197

Created

Thu 10/6/16 2:04 PM

Modified

Wed 10/30/24 2:00 PM