Setting Up Your Avaya Account

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You will receive an email inviting the set-up of your Avaya Cloud Office account. The link is only valid for 48 hours. Click Set Up Account.
Create your password and 6 digit pin and set your security question. As you’re creating your credentials, a dropdown will appear indicating minimum password and pin requirements. You’ll be able to use either your Avaya or Single Sign-on credentials to login to the Avaya platform. After APSU completely migrates to Avaya Cloud Office, Single Sign-on will be forced. Remember your pin as you’ll have the option to dial-in and use the pin to access and modify your account settings. Once done, click Continue in the bottom-right corner.
Verify the information used by Emergency Calling Services when dialing 911. It’s encouraged that you enter the name and street address of the building in which you normally work. Click Agree and Continue.
Click Download the app if you are using a PC. If you are using a Mac, click here.
The application will download. Launch the installer named Avaya Cloud.
Click Sign in.
Input your APSU email address and click Single Sign-on.
Verify your APSU email address is correct and click Submit.
Input your APSU email address and click Next.
Input your APSU username and password and click Sign in.
Choose whether you would like to stay signed in or not.
Click Confirm address now.
Verify that the information is accurate and click Confirm.
Click Phone or the number pad icon.
Your full dial pad will appear. Your temporary phone number is listed above the dial pad numbers. This is a functioning phone number that can be used until your existing APSU number is transferred from AT&T to Avaya RingCentral.

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