Knowledge Base

Categories (15)

Getting Started

New to APSU? Start here for information on your password, and accessing your email, OneStop, and Web Self-Service.

Account Management

Self-help articles related to password management, email access, and OneStop.

Audio Visual Classrooms

Self-help articles related to audio visual equipment, including projectors, document cameras, and SmartBoards.

Classroom Upgrade List

All classrooms are equipped with technology to support distance education in support of APSU’s educational mission. All of the Fort Campbell campus multi-media rooms and the main campus multi-media rooms have computers that are five years old or less (we lost a year due to the pandemic). The rest of the audio-visual classroom equipment is on a replacement cycle rotation that should allow the University to maintain all these classrooms with equipment that is seven years old or less. Classroom computers are upgraded every four years, contingent upon funding, as a part of the Technology Access Fee (TAF) replacement cycle. This list is updated per fiscal year ending June 30.

Computers, Printers, and Mobile Devices

For help with computers, printers, software, and tablets.

Distance Education: Online/Innovative Learning

For self-help regarding online teaching, learning, and technology

Information Security

Self-help regarding antivirus, spam email, and phishing attempts.

Procurement Services

Self-help regarding Procurement Services offerings such as Govs eShop and university corporate cards.


Tips on how to use technology resources for retired employees that are still an active part of our university community.


For help with software including installation and failures.


Help regarding telephones, voicemail, and communication services on campus.

Wireless and Networking

Help with wired and wireless network access, and remote access to on-campus resources.

Articles (6)