Outlook Error 500: "Something Went Wrong"


The following error message sometimes occurs for users when trying to access their APSU email account via the web application.

Uploaded Image (Thumbnail)

Solution: In your browser (Chrome, Firefox, Edge, etc.), clear your browser's cookies and cache, and then restart your browser and try again.


The keystroke to accessing those options is (Ctrl + Shift + Delete), or you can find it under the browser's settings menu, and then "Privacy". Each browser is a little different so feel free to call the HelpDesk if you cannot find it.

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Article ID: 155816
Fri 12/1/23 12:51 PM
Wed 5/29/24 4:21 PM