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Account Management
Password Resets
Unlocking Your APSU Account
Unlocking Your APSU Account
Tags
password-manager
password
email
student
employee
In any browser, navigate to
https://passwordreset.microsoftonline.com/?whr=apsu.edu
.
Enter your
APSU email address
and the
characters in the picture
. Click
Next
.
Choose
I know my password, but still can’t sign in
and click
Next.
Choose from the available options. You will need to verify your identity with 2 of the options you had previously set up.
Once you have completed the first step, choose again from the remaining available options.
Once you have completed both verification steps, you will see a confirmation that your account has been unlocked.
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Details
Article ID:
57203
Created
Wed 7/11/18 3:31 PM
Modified
Wed 7/7/21 12:36 PM
Related Articles (4)
Changing Your APSU Password
Enrolling in the Password Manager
Resetting Your APSU Password
Updating Your Password Recovery Information
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://govstech.apsu.edu/TDClient/2071/Portal/KB/ArticleDet?ID=57203">https://govstech.apsu.edu/TDClient/2071/Portal/KB/ArticleDet?ID=57203</a><br /><br />Unlocking Your APSU Account