A Process Improvement Analysis (PIA) is a structured service led by the Project Management team. Once a PIA request is approved, a project facilitator will be assigned to manage the effort, and a project lead—often the requestor—will be identified.
The purpose of a PIA is to review the current “as‑is” process and define what the process “should be” to meet project goals. An ad‑hoc team will be formed with staff involved in the current process or those who can provide valuable insight. Because this work requires a meaningful time commitment, each team member must have manager approval to participate.
During the analysis, the team may identify a need for additional IT resources or a separate IT project. If so, those IT projects will be evaluated, scored, and prioritized alongside other IT project requests.