Unlocking Your APSU Account

  1. In any browser, navigate to https://passwordreset.microsoftonline.com/?whr=apsu.edu.
     
  2. Enter your APSU email address and the characters in the picture. Click Next.
    azure password manager unlock step 2
     
  3. Choose I know my password, but still can’t sign in and click Next.
    azure password manager unlock step 3
     
  4. Choose from the available options. You will need to verify your identity with 2 of the options you had previously set up.
    azure password manager unlock step 4
     
  5. Once you have completed the first step, choose again from the remaining available options.
    azure password manager unlock step 5
     
  6. Once you have completed both verification steps, you will see a confirmation that your account has been unlocked.
    azure password manager unlock step 6
     
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