Resetting Your APSU Password

Use self-service password reset when you have forgotten your APSU password. You must be able to complete the verification required for your account.

Reset a forgotten password

  1. Open My Account. At the Microsoft sign-in screen, choose Can't access your account? You can also open the APSU password reset page directly.

  2. Enter your full APSU email address and complete the verification characters if prompted. Students use their @students.apsu.edu address; employees use their @apsu.edu address.

    APSU password reset page asking for Email or Username.

  3. Select I forgot my password, then select Next.

    Choose I forgot my password to reset it, or I know my password, but still can't sign in to unlock the account.

  4. Choose an available verification method already registered to your account. If offered, Approve a notification on my authenticator app lets you verify through Authenticator, or Enter a code from my authenticator app lets you enter the current code shown for your APSU account. Follow the prompts and complete any additional verification required. Available options may differ by account.

    Authenticator verification options: approve a notification or enter a code from the app.

  5. On choose a new password, enter a new password of at least 16 characters in Enter new password and repeat it in Confirm new password. A memorable passphrase is recommended. Select Finish. Follow any additional requirements displayed on the reset page.

    Choose a new password screen with Enter new password and Confirm new password fields, followed by Finish and Cancel.

  6. After Microsoft confirms the reset, test the new password at Outlook on the web. Update saved credentials in applications when prompted.

Know your password but cannot sign in?

If the reset page offers I know my password, but still can't sign in, that option is for unlocking your account while keeping its existing password. Follow the verification prompts. This option does not resolve every type of sign-in problem.

Cannot complete verification?

If no usable method is available, Microsoft directs you to an administrator, or the reset fails, contact GovsTech at 931-221-4357 or govstech@apsu.edu. Include the exact error and a screenshot with passwords and codes excluded. Identity verification is required before a manual password reset or MFA change.

If you already know your password and only want to change it, use My Account and select the password-change option.

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