Account Management

Self-help articles related to password management, email access, and OneStop.

Categories (4)

Employee Email

For help regarding your @apsu.edu faculty/staff email address.
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OneStop/D2L/Web Self-Service

Questions about your OneStop, D2L, and Web Self-Service accounts.
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Password Resets

Help regarding resetting your APSU password.
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Student Email

For help regarding your @my.apsu.edu student email address.
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Articles (4)

Pinned Article Set Up Your APSU Student Account

Setting up your APSU account for the first time? The APSU GovsTech Help Desk is available to assist with account access, password setup, and authentication questions. If account changes or a password reset are needed, Help Desk staff may be required to verify your identity before updating your account for security purposes.

Pinned Article Signing In To One Stop with Multi-Factor Authentication (MFA)

This article provides step-by-step instructions for signing in to OneStop using Multi-Factor Authentication (MFA) to help protect your account and personal information. Follow the guidance to complete the MFA process successfully and securely access OneStop services.

Pinned Article What Is a Passkey?

Passkeys are a secure, passwordless way to sign in using your fingerprint, face, or device PIN instead of a traditional password. They provide stronger protection against phishing attacks while making account access faster, easier, and more secure

First-Time Setup: Registering Your SafeID Hardware Token for MFA

Register your assigned SafeID hardware token before accessing APSU services protected by multi-factor authentication (MFA). THIS IS A ONE-TIME SETUP.