Overview
This service provides support for SafeID Hardware OATH Tokens used for Multi-Factor Authentication (MFA) when accessing APSU systems and services. Request assistance for issues such as invalid token codes, lost or damaged tokens, blank token displays, MFA sign-in failures, or access problems with OneStop, APSU Email, D2L Brightspace. Microsoft 365, and other APSU-secured resources.
Who Can Request It?
Dual Enrollment Teachers and Staff only.
Before Submitting a Request:
Please have the following information available:
- APSU Username
- School Name
- Description of the Issue
- Any Error Messages Received
- Token Status (Working, Lost, Damaged, or Blank Screen)
Common Reasons to Request This Service:
- Token code not accepted
- Lost or stolen SafeID token
- Damaged token
- Blank or unreadable token screen
- MFA login issues
- Unable to access AP OneStop, Email, D2L, Teams, or Microsoft 365 services using your SafeID token
How to Request It:
Do you need this service?
If you need to request this service, click the Request Service button to the right.