Resetting Your APSU Password

  1. In any browser, navigate to https://passwordreset.microsoftonline.com/?whr=apsu.edu.
     
  2. Enter your APSU email address and the characters in the picture. Click Next.
    azure password reset step 1
     
  3. Choose I forgot my password and click Next.
    azure password reset step 3
     
  4. Choose a verification method: Email | Text | Call
     
  5. If you choose Email my alternate email, click Email and a verification code will be sent to your alternate email address.
    azure password reset step 5
     
  6. Check your alternate email. You should see an email from Microsoft that contains your verification code.
    azure password reset step 6
     
  7. Input the verification code in the field and click Next.
    azure password reset step 7
     
  8. Input your new password twice and click Finish.
    azure password reset step 8
     
  9. You will see the following confirmation screen that your password has been reset successfully.
    azure password reset step 9
     
  10. You will receive an email confirmation from Microsoft that your password has been reset successfully.
    azure password reset step 10
     
  11. If you choose Text my mobile phone, input your mobile number in the field and click Text.
    azure password reset step 11
     
  12. You will receive a text message from Microsoft. Input the code in the field and click Next.
    azure password reset step 12

     
  13. Input your new password twice and click Finish.
    azure password reset step 13
     
  14. You will see the following confirmation screen that your password has been reset successfully.
    azure password reset step 14
     
  15. You will receive an email confirmation from Microsoft that your password has been reset successfully.
    azure password reset step 15
     
  16. If you chose Call my mobile phone, input your mobile number in the field and click Call.
    azure password reset step 16
     
  17. You will receive an automated call from Microsoft. Push the pound key (#) on your phone when prompted.
    azure password reset step 17
     
  18. Input your new password twice and click Finish.
    azure password reset step 18
     
  19. You will see the following confirmation screen that your password has been reset successfully.
    azure password reset step 19
     
  20. You will receive an email confirmation from Microsoft that your password has been reset successfully.
     azure password reset step 20

Details

Article ID: 67022
Created
Fri 11/9/18 2:04 PM
Modified
Tue 11/13/18 1:00 PM

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