Knowledge Base

Categories (15)

Getting Started

New to APSU? Start here for information on your password, and accessing your email, OneStop, and Web Self-Service.
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Retiree

Tips on how to use technology resources for retired employees that are still an active part of our university community.
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Account Management

Self-help articles related to password management, email access, and OneStop.
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Classroom Technology (AV)

Self-help articles related to audio visual equipment, including projectors, document cameras, and SmartBoards.
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Computers and Mobile Devices

For help with computers, cell phones, tablets, and other mobile device types.
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Distance Education: D2L

For self-help regarding online teaching, learning, and technology
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Enterprise Applications

Banner, UC4, Workflow.
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Information Security

Self-help regarding antivirus, spam email, and phishing attempts.
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Institution Research

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Network Services

Support for network-related services to on-campus resources and security cameras.
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Printers

Self-help options for university-supported printers, copiers, and scanners.
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Procurement Services

Self-help regarding Procurement Services offerings such as Govs eShop and university corporate cards.
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Software

For help with software including installation and failures.
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Standards and Programs

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Telephones

Help regarding telephones, voicemail, and communication services on campus.
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Articles (6)

Blue phones not recording

Dell University Discounts

OneStop Error: "Cannot Open Page"

Online Technology Books Available Through the APSU Library

Request a Conference Room

Request a Drop-In Space