Services A-Z (97)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Administrative Systems Access Request

Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy:

APSU Laptop Loan Request

Students may check out laptops.

APSU Res-Devices Network

Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.

Audio Visual Consultation

Do you need to consult with a technical representative regarding audio visual systems, flat panel TVs or projectors, speakers and microphones, or other specialty audio-visual projects?

Audio Visual Demonstration/Training

Would you like to request technical training on how to use audio visual equipment?

Audio Visual Installation

Has your equipment been delivered? Do you have a piece of equipment to be added to an audio visual station?

Audio Visual Issues

Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?


Banner Error or Issues

Request support for general Banner errors or issues encountered while accessing or using the system.


Calendar Issues

Requests and issues involving calendars within Office 365 or the Outlook client, such as access or permissions.

Change Request for Existing Application

Changes or Modifications to Banner or other Existing Applications/Systems

Computer Issues

Will your computer not start normally? Are there lights on the front? Color? Blinking?

Course Design & Delivery Assistance

Faculty who need assistance with issues related to course design or delivery.


D2L Course Copy

Are you a faculty member who needs your content transferred from an old D2L section to a new section?

D2L Faculty Course Combine or Merge

Are you a faculty member who needs courses combined? Course combines much be completed prior to students having access to the courses on the first day of the term.

D2L Faculty Technical Issues

Are you a D2L instructor and having problems with a function within D2L?


If none of the other categories fits your need, use this.

D2L Sandbox Creation Request

D2L Student Technical Issues

If you have problems related to D2L course content, dropbox, discussions, grades, assessments or quizzes.

Data Request

If you need data from university information systems or require development of a new report, use this service. Upon approval from DSIR, an appropriate resource will be notified of your request.

Departmental Softphone Request

Does your department need a softphone installed?

Distance Education OTHER

If none of the other categories fits your need, use this.

Distance Education Training Request

Faculty and students who need help with D2L, Instructional Design Services, and Multimedia for their courses.


Email Issues

Requests and issues involving email within Office 365 or the Outlook email client.


Faculty Profile Updates

Do you have changes that need to be submitted to the Faculty/Staff Directory? Do you need to make an edit to an existing Faculty Profile? Please do so here.


Generic Email Account Request

Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.


Install a Computer

Have you received a new computer?

Install a Printer

Do you have a printer that needs to be installed?

Install Mobile Device

Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?

IT Project Request

Submit a project request for approval.


MiFi Loan Request

The MiFi Loan Program assists eligible students with participation in their web enhanced courses by providing loaner MiFi’s for one semester. The program is intended to support students that might not have the resources to secure a device in a timely manner. MiFi’s are limited and issued to eligible students on a first come first served basis.

Mobile Device Issues

Is your tablet malfunctioning? Have you broken the screen? Are you unable to connect to the network?


New Development Request

Request for custom application development.

New Employee Onboarding

Do you have a new employee? Please complete this service request.


Office 365 Employee

How to install Office 365 on your personal devices if you are a staff member or faculty member.

Office 365 Student

Have you installed Office 365?

On-Ground Exam Proctoring Assistance

Students who are taking online courses through TN eCampus may contact us to register or cancel an on-ground proctoring session.

Online Proctoring Assistance

Students or faculty who need assistance with online proctoring.

Online Tutoring with

Students or faculty who need assistance with online tutoring

Other Account Management Issues

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

Other Audio Visual Issues

If you can't find what you need under the other categories, use this to enter requests relating to Audio Visual Services.

Other Computer or Peripheral Issues

If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.

Other Email and Calendar Requests

If you still can not find what you need for your Email or Calendaring issues, use this to enter requests relating to your university email or calendar.

Other Enterprise Application Errors or Issues

Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.

Other Information Security Issues

If you can't find what you need under the other categories, use this to enter requests relating to Information Security..

Other Installation Requests

Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?

Other Network Issues

If you can't find what you need listed, you can use this service to request assistance.

Other Printer Issues

If you can't find what you need listed, use this to enter other requests relating to printer issues.

Other Server Issues

Any other requests related to Virtual Servers such as modifications.

Other Software Issues

If you can't find what you need under the other categories, use this to enter requests relating to Software.

Other Wireless Issues

If you can't find what you need listed, you can use this to enter requests relating to the Wireless Network.


Potential Security Issue

Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.

Printer Issues

Is your printer giving you an error message you don't understand? Is it not printing properly?

Process Improvement Analysis (PIA)

Request a process analysis from the Solutions and Integration team.


Referring TN eCampus Students Who Need Academic Support

Faculty may refer TN eCampus students to the TN eCampus Coordinator who need to report non-engaged students, or students who have difficulty with enrollment, grade appeals, login issues, or accessing student support services.

Report Avaya Phone Issues

Are you having an issue with your Avaya Desktop or Cloud Phone Application?

Report Wireless Issue

Are you having problems connecting to the wireless network or staying connected to the wireless network?

Request a Conference Phone Loan

Do you need to borrow a conference call phone for a special event?

Request a Directory Change

Do you have a name change, title change or office location change in the University directory?

Request a Generic or Shared Email Account

Request a generic or shared university email account.

Request a Long Distance Code

Do you need to be able to call long distance from a University telephone?

Request a Quote

Do you need assistance with a technology purchase? We can assist you with a quote?

Request a University Owned Mobile WiFi or Hotspot

Do you need to borrow a mobile wifi, mifi, or hotspot for a special event or travel?

Request Administrator Access

Administrator access will be considered for university employees requiring administrator management of university-owned computers. Do you require administrative access to perform work related duties?

Request Avaya Desktop Phone

Have you added a position in your department? Do you have an employee who needs their own phone? University departments can request one Avaya phone per new position.

Request D2L Enrollment

Do you need to add a TA, GTA, SLA, evaluator, or someone else to your course?

Request for a Network File Share

Do you need a network file share to store your University data?

Request for a Telephone

Do you need a new telephone for a new position or new employee?

Request for Call Forwarding to a Personal Phone

Do you need to have your office telephone extension transferred to a personal phone?

Request for Information about Online Learning at APSU

Students who are seeking information about online learning at APSU may contact a Distance Education Representative to get directed to resources related to online programs, online support services, admissions, registration, application deadlines, transferring to APSU, etc.

Request for Voicemail to APSU Email Relay

Would you like to be able to receive your voicemail to your APSU email account?

Request Information about Online Learning via TN eCampus

Students who need information on online learning through TN eCampus may contact APSU's TN eCampus coordinator to get directed to helpful resources related to online course and programs, admissions, registration, application deadlines, etc.

Request Multimedia Software License

Faculty may request a license for various multimedia software.

Request to Access Security Cameras

Do you need access to security cameras on campus, as a part of your work-related duties?

Request to Add a Network Data Drop

Do you need a new network drop installed or an old drop reactivated in a dorm, office, or classroom?

Request to Add or Change Permissions on a Network File Share

Do you need to add or remove users from your Network Share? Do you need to allow a new user access?

Request to Change an Existing Telephone

Do you need to change the name on the existing telephone?

Request to Connect to Cable TV

Are you having problems with your cable TV reception or setting up Cable on a new TV? Any inquiry related to Cable TV issues or installation can be requested here.

Request to Create an O365 Group within Microsoft Teams

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Request to Install Security Camera

Do you need to have a security camera installed?

Request to Make International Phone Calls

Does your job require you to make international calls? If so, you can request this service with your supervisor's approval.

Request Voicemail Changes or Resets

Do you need the voicemail on your phone reset or changed in some way?

Request VPN Access

Submit a request for VPN Access.

Reset Enterprise Account Password

Do you need help resetting your campus Enterprise Account password?


Security Camera Issue

Are you having an issue with a security camera on campus?

SmarterMeasure Assistance

Students or faculty who need assistance with SmarterMeasure software.

Software Installation

Do you need assistance installing a new piece of software on your University owned computer?

Software Issues

Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?

Software Update

Is there software on your computer that needs to be updated?

Special Named Account Request

Request a named account to be used by an auditor or contractor; or graduate assistant or student worker.


Telephone Issues

If you can't find what you need under the other categories, use this to enter requests relating to Telephones.

TN eCampus Grade Appeals

Students who need assistance submitting a grade appeal for a TN eCampus Course may request the help of APSU's TN eCampus coordinator.

TN eCampus OTHER

If none of the other categories fits your need, use this.

TurnItIn Assistance

Students or faculty who need assistance with TurnItIn software.


Website Change Requests

This is for users to submit changes to sections of the website for approval/submission.


YuJa Assistance

Students or faculty who need assistance with YuJa.

YuJa Human Captioning Request

Faculty who need assistance with captioning YuJa videos.


Zoom Assistance

Students or faculty who need assistance with Zoom.