Services A-Z (97)
Enterprise Applications and Solutions
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy:
https://www.apsu.edu/policy/4s_business_and_fin...
Distance Education: Online/Innovative Learning / Distance Education Services
Students may check out laptops.
Wireless and Networking / Wireless
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Audio Visual Classrooms
Do you need to consult with a technical representative regarding audio visual systems, flat panel TVs or projectors, speakers and microphones, or other specialty audio-visual projects?
Audio Visual Classrooms
Would you like to request technical training on how to use audio visual equipment?
Audio Visual Classrooms
Has your equipment been delivered? Do you have a piece of equipment to be added to an audio visual station?
Audio Visual Classrooms
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
Enterprise Applications and Solutions
Request support for general Banner errors or issues encountered while accessing or using the system.
Account Management / Email and Calendar
Requests and issues involving calendars within Office 365 or the Outlook client, such as access or permissions.
Enterprise Applications and Solutions
Changes or Modifications to Banner or other Existing Applications/Systems
Computers, Printers, and Mobile Devices / Computers
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Distance Education: Online/Innovative Learning / Distance Education Services
Faculty who need assistance with issues related to course design or delivery.
Distance Education: Online/Innovative Learning / D2L Related Issues
Are you a faculty member who needs your content transferred from an old D2L section to a new section?
Distance Education: Online/Innovative Learning / D2L Related Issues
Are you a faculty member who needs courses combined? Course combines much be completed prior to students having access to the courses on the first day of the term.
Distance Education: Online/Innovative Learning / D2L Related Issues
Are you a D2L instructor and having problems with a function within D2L?
Distance Education: Online/Innovative Learning / D2L Related Issues
If none of the other categories fits your need, use this.
Distance Education: Online/Innovative Learning / D2L Related Issues
Distance Education: Online/Innovative Learning / D2L Related Issues
If you have problems related to D2L course content, dropbox, discussions, grades, assessments or quizzes.
Decision Support and Institutional Research
If you need data from university information systems or require development of a new report, use this service. Upon approval from DSIR, an appropriate resource will be notified of your request.
Telephones
Does your department need a softphone installed?
Distance Education: Online/Innovative Learning / Distance Education Services
If none of the other categories fits your need, use this.
Distance Education: Online/Innovative Learning / Distance Education Services
Faculty and students who need help with D2L, Instructional Design Services, and Multimedia for their courses.
Account Management / Email and Calendar
Requests and issues involving email within Office 365 or the Outlook email client.
Website
Do you have changes that need to be submitted to the Faculty/Staff Directory? Do you need to make an edit to an existing Faculty Profile? Please do so here.
Account Management
Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.
Computers, Printers, and Mobile Devices / Computers
Have you received a new computer?
Computers, Printers, and Mobile Devices / Printers
Do you have a printer that needs to be installed?
Computers, Printers, and Mobile Devices / Mobile Devices
Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?
Project Request
Submit a project request for approval.
Distance Education: Online/Innovative Learning / Distance Education Services
The MiFi Loan Program assists eligible students with participation in their web enhanced courses by providing loaner MiFi’s for one semester. The program is intended to support students that might not have the resources to secure a device in a timely manner. MiFi’s are limited and issued to eligible students on a first come first served basis.
Computers, Printers, and Mobile Devices / Mobile Devices
Is your tablet malfunctioning? Have you broken the screen? Are you unable to connect to the network?
Enterprise Applications and Solutions
Request for custom application development.
Computers, Printers, and Mobile Devices / Computers
Do you have a new employee? Please complete this service request.
Software
How to install Office 365 on your personal devices if you are a staff member or faculty member.
Software
Have you installed Office 365?
Distance Education: Online/Innovative Learning / TN eCampus
Students who are taking online courses through TN eCampus may contact us to register or cancel an on-ground proctoring session.
Distance Education: Online/Innovative Learning / Distance Education Services
Students or faculty who need assistance with online proctoring.
Distance Education: Online/Innovative Learning / Distance Education Services
Students or faculty who need assistance with online tutoring
Account Management
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Audio Visual Classrooms
If you can't find what you need under the other categories, use this to enter requests relating to Audio Visual Services.
Computers, Printers, and Mobile Devices / Computers
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Account Management / Email and Calendar
If you still can not find what you need for your Email or Calendaring issues, use this to enter requests relating to your university email or calendar.
Enterprise Applications and Solutions
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Information Security
If you can't find what you need under the other categories, use this to enter requests relating to Information Security..
Computers, Printers, and Mobile Devices / Computers
Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?
Wireless and Networking / Network
If you can't find what you need listed, you can use this service to request assistance.
Computers, Printers, and Mobile Devices / Printers
If you can't find what you need listed, use this to enter other requests relating to printer issues.
File Sharing and Server
Any other requests related to Virtual Servers such as modifications.
Software
If you can't find what you need under the other categories, use this to enter requests relating to Software.
Wireless and Networking / Wireless
If you can't find what you need listed, you can use this to enter requests relating to the Wireless Network.
Information Security
Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.
Computers, Printers, and Mobile Devices / Printers
Is your printer giving you an error message you don't understand? Is it not printing properly?
Project Request
Request a process analysis from the Solutions and Integration team.
Distance Education: Online/Innovative Learning / TN eCampus
Faculty may refer TN eCampus students to the TN eCampus Coordinator who need to report non-engaged students, or students who have difficulty with enrollment, grade appeals, login issues, or accessing student support services.
Telephones
Are you having an issue with your Avaya Desktop or Cloud Phone Application?
Wireless and Networking / Wireless
Are you having problems connecting to the wireless network or staying connected to the wireless network?
Telephones
Do you need to borrow a conference call phone for a special event?
Website
Do you have a name change, title change or office location change in the University directory?
Account Management / Email and Calendar / Email Account Request
Request a generic or shared university email account.
Telephones
Do you need to be able to call long distance from a University telephone?
Computers, Printers, and Mobile Devices / Computers
Do you need assistance with a technology purchase? We can assist you with a quote?
Wireless and Networking / Wireless
Do you need to borrow a mobile wifi, mifi, or hotspot for a special event or travel?
Information Security
Administrator access will be considered for university employees requiring administrator management of university-owned computers. Do you require administrative access to perform work related duties?
Telephones
Have you added a position in your department? Do you have an employee who needs their own phone? University departments can request one Avaya phone per new position.
Distance Education: Online/Innovative Learning / D2L Related Issues
Do you need to add a TA, GTA, SLA, evaluator, or someone else to your course?
File Sharing and Server
Do you need a network file share to store your University data?
Telephones
Do you need a new telephone for a new position or new employee?
Telephones
Do you need to have your office telephone extension transferred to a personal phone?
Distance Education: Online/Innovative Learning / Distance Education Services
Students who are seeking information about online learning at APSU may contact a Distance Education Representative to get directed to resources related to online programs, online support services, admissions, registration, application deadlines, transferring to APSU, etc.
Telephones
Would you like to be able to receive your voicemail to your APSU email account?
Distance Education: Online/Innovative Learning / TN eCampus
Students who need information on online learning through TN eCampus may contact APSU's TN eCampus coordinator to get directed to helpful resources related to online course and programs, admissions, registration, application deadlines, etc.
Distance Education: Online/Innovative Learning / Distance Education Services
Faculty may request a license for various multimedia software.
Wireless and Networking / Security Cameras
Do you need access to security cameras on campus, as a part of your work-related duties?
Wireless and Networking / Network
Do you need a new network drop installed or an old drop reactivated in a dorm, office, or classroom?
File Sharing and Server
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Telephones
Do you need to change the name on the existing telephone?
Wireless and Networking / Television (Cable)
Are you having problems with your cable TV reception or setting up Cable on a new TV? Any inquiry related to Cable TV issues or installation can be requested here.
Account Management
Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
Wireless and Networking / Security Cameras
Do you need to have a security camera installed?
Telephones
Does your job require you to make international calls? If so, you can request this service with your supervisor's approval.
Telephones
Do you need the voicemail on your phone reset or changed in some way?
Information Security
Submit a request for VPN Access.
Account Management
Do you need help resetting your campus Enterprise Account password?
Wireless and Networking / Security Cameras
Are you having an issue with a security camera on campus?
Distance Education: Online/Innovative Learning / Distance Education Services
Students or faculty who need assistance with SmarterMeasure software.
Software
Do you need assistance installing a new piece of software on your University owned computer?
Software
Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?
Software
Is there software on your computer that needs to be updated?
Account Management
Request a named account to be used by an auditor or contractor; or graduate assistant or student worker.
Telephones
If you can't find what you need under the other categories, use this to enter requests relating to Telephones.
Distance Education: Online/Innovative Learning / TN eCampus
Students who need assistance submitting a grade appeal for a TN eCampus Course may request the help of APSU's TN eCampus coordinator.
Distance Education: Online/Innovative Learning / TN eCampus
If none of the other categories fits your need, use this.
Distance Education: Online/Innovative Learning / Distance Education Services
Students or faculty who need assistance with TurnItIn software.
Website
This is for users to submit changes to sections of the website for approval/submission.
Distance Education: Online/Innovative Learning / Distance Education Services
Students or faculty who need assistance with YuJa.
Distance Education: Online/Innovative Learning / Distance Education Services
Faculty who need assistance with captioning YuJa videos.
Distance Education: Online/Innovative Learning / Distance Education Services
Students or faculty who need assistance with Zoom.