Services A-Z (97)

Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...

Students may check out laptops.

Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.

Do you need to consult with a technical representative regarding audio visual systems, flat panel TVs or projectors, speakers and microphones, or other specialty audio-visual projects?

Would you like to request technical training on how to use audio visual equipment?

Has your equipment been delivered? Do you have a piece of equipment to be added to an audio visual station?

Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?

Request support for general Banner errors or issues encountered while accessing or using the system.

Requests and issues involving calendars within Office 365 or the Outlook client, such as access or permissions.

Changes or Modifications to Banner or other Existing Applications/Systems

Will your computer not start normally? Are there lights on the front? Color? Blinking?

Faculty who need assistance with issues related to course design or delivery.

Are you a faculty member who needs your content transferred from an old D2L section to a new section?

Are you a faculty member who needs courses combined? Course combines much be completed prior to students having access to the courses on the first day of the term.

Are you a D2L instructor and having problems with a function within D2L?

If none of the other categories fits your need, use this.

If you have problems related to D2L course content, dropbox, discussions, grades, assessments or quizzes.

If you need data from university information systems or require development of a new report, use this service. Upon approval from DSIR, an appropriate resource will be notified of your request.

Does your department need a softphone installed?

If none of the other categories fits your need, use this.

Faculty and students who need help with D2L, Instructional Design Services, and Multimedia for their courses.

Requests and issues involving email within Office 365 or the Outlook email client.

Do you have changes that need to be submitted to the Faculty/Staff Directory? Do you need to make an edit to an existing Faculty Profile? Please do so here.

Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.

Have you received a new computer?

Do you have a printer that needs to be installed?

Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?

Submit a project request for approval.

The MiFi Loan Program assists eligible students with participation in their web enhanced courses by providing loaner MiFi’s for one semester. The program is intended to support students that might not have the resources to secure a device in a timely manner. MiFi’s are limited and issued to eligible students on a first come first served basis.

Is your tablet malfunctioning? Have you broken the screen? Are you unable to connect to the network?

Request for custom application development.

Do you have a new employee? Please complete this service request.

How to install Office 365 on your personal devices if you are a staff member or faculty member.

Have you installed Office 365?

Students who are taking online courses through TN eCampus may contact us to register or cancel an on-ground proctoring session.

Students or faculty who need assistance with online proctoring.

Students or faculty who need assistance with online tutoring

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

If you can't find what you need under the other categories, use this to enter requests relating to Audio Visual Services.

If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.

If you still can not find what you need for your Email or Calendaring issues, use this to enter requests relating to your university email or calendar.

Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.

If you can't find what you need under the other categories, use this to enter requests relating to Information Security..

Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?

If you can't find what you need listed, you can use this service to request assistance.

If you can't find what you need listed, use this to enter other requests relating to printer issues.

Any other requests related to Virtual Servers such as modifications.

If you can't find what you need under the other categories, use this to enter requests relating to Software.

If you can't find what you need listed, you can use this to enter requests relating to the Wireless Network.

Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.

Is your printer giving you an error message you don't understand? Is it not printing properly?

Request a process analysis from the Solutions and Integration team.

Faculty may refer TN eCampus students to the TN eCampus Coordinator who need to report non-engaged students, or students who have difficulty with enrollment, grade appeals, login issues, or accessing student support services.

Are you having an issue with your Avaya Desktop or Cloud Phone Application?

Are you having problems connecting to the wireless network or staying connected to the wireless network?

Do you need to borrow a conference call phone for a special event?

Do you have a name change, title change or office location change in the University directory?

Request a generic or shared university email account.

Do you need to be able to call long distance from a University telephone?

Do you need assistance with a technology purchase? We can assist you with a quote?

Do you need to borrow a mobile wifi, mifi, or hotspot for a special event or travel?

Administrator access will be considered for university employees requiring administrator management of university-owned computers. Do you require administrative access to perform work related duties?

Have you added a position in your department? Do you have an employee who needs their own phone? University departments can request one Avaya phone per new position.

Do you need to add a TA, GTA, SLA, evaluator, or someone else to your course?

Do you need a network file share to store your University data?

Do you need a new telephone for a new position or new employee?

Do you need to have your office telephone extension transferred to a personal phone?

Students who are seeking information about online learning at APSU may contact a Distance Education Representative to get directed to resources related to online programs, online support services, admissions, registration, application deadlines, transferring to APSU, etc.

Would you like to be able to receive your voicemail to your APSU email account?

Students who need information on online learning through TN eCampus may contact APSU's TN eCampus coordinator to get directed to helpful resources related to online course and programs, admissions, registration, application deadlines, etc.

Faculty may request a license for various multimedia software.

Do you need access to security cameras on campus, as a part of your work-related duties?

Do you need a new network drop installed or an old drop reactivated in a dorm, office, or classroom?

Do you need to add or remove users from your Network Share? Do you need to allow a new user access?

Do you need to change the name on the existing telephone?

Are you having problems with your cable TV reception or setting up Cable on a new TV? Any inquiry related to Cable TV issues or installation can be requested here.

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Do you need to have a security camera installed?

Does your job require you to make international calls? If so, you can request this service with your supervisor's approval.

Do you need the voicemail on your phone reset or changed in some way?

Submit a request for VPN Access.

Do you need help resetting your campus Enterprise Account password?

Are you having an issue with a security camera on campus?

Students or faculty who need assistance with SmarterMeasure software.

Do you need assistance installing a new piece of software on your University owned computer?

Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?

Is there software on your computer that needs to be updated?

Request a named account to be used by an auditor or contractor; or graduate assistant or student worker.

If you can't find what you need under the other categories, use this to enter requests relating to Telephones.

Students who need assistance submitting a grade appeal for a TN eCampus Course may request the help of APSU's TN eCampus coordinator.

If none of the other categories fits your need, use this.

Students or faculty who need assistance with TurnItIn software.

This is for users to submit changes to sections of the website for approval/submission.

Students or faculty who need assistance with YuJa.

Faculty who need assistance with captioning YuJa videos.

Students or faculty who need assistance with Zoom.