Services A-Z (92)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Administrative Systems Access Request

Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...

AP Res Devices

Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.

Audio Visual Consultation

Do you need to consult with a technical representative regarding multimedia systems, flat panel TVs or projectors, speakers and microphones, or other specialty audio-visual projects?

Audio Visual Installation

Has your equipment been delivered? Do you have a piece of equipment to be added to a Multimedia station?

Audio Visual Issues

Is your multimedia not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?

B

Banner Error or Issues

Request support for general Banner errors or issues encountered while accessing or using the system.

C

Calendar Issues

Requests and issues involving calendars within Office 365 or the Outlook client, such as access or permissions.

Capital Project Request

Requests for consultation to determine if estimates, design, and/or construction are needed.

Change Request for Existing Application

Changes or Modifications to Banner or other Existing Applications/Systems

Compromised Account

Notification of a comprised university issued account.

Computer Issues

Will your computer not start normally? Are there lights on the front? Color? Blinking?

Course Design & Delivery Assistance

Faculty who need assistance with issues related to course design or delivery.

D

D2L Course Copy

Are you a faculty member who needs your content transferred from an old D2L section to a new section?

D2L Faculty Course Combine or Merge

Are you a faculty member who needs courses combined? Course combines much be completed prior to students having access to the courses on the first day of the term.

D2L Faculty Technical Issues

Are you a D2L instructor and having problems with a function within D2L?

D2L OTHER

If none of the other categories fits your need, use this.

D2L Student Technical Issues

If you have problems related to D2L course content, dropbox, discussions, grades, assessments or quizzes.

Departmental File Share Request

Do you need a network file share to store your University data?

Distance Education Equipment Loan Request

Faculty and students may check out various equipment.

Distance Education OTHER

If none of the other categories fits your need, use this.

Distance Education Training Request

Faculty and students who need help with D2L, Instructional Design Services, and Multimedia for their courses.

E

Email Issues

Requests and issues involving email within Office 365 or the Outlook email client.

F

Faculty Profile Updates

Do you have changes that need to be submitted to the Faculty/Staff Directory? Do you need to make an edit to an existing Faculty Profile? Please do so here.

G

Generic Email Account Request

Request a generic email address to be used for a department, committee, or other purpose.

I

Install a Computer

Have you received a new computer?

Install a Printer

Do you have a printer that needs to be installed?

Install Peripherals

Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?

IT Project Request

Submit a project request for approval.

M

Malware Incident

Notification of an incident of malware on an university owned device.

Mobile Device Issues

Is your tablet malfunctioning? Have you broken the screen? Are you unable to connect to the network?

N

New Development Request

Request for custom application development.

New Employee Onboarding

Do you have a new employee? Please complete this service request.

O

Office 365 Employee

How to install Office 365 on your personal devices if you are a staff member or faculty member.

Office 365 Student

Have you installed Office 365?

On-Ground Exam Proctoring Assistance

Students who are taking online courses through TN eCampus may contact us to register or cancel an on-ground proctoring session.

Online Proctoring Assistance

Students or faculty who need assistance with online proctoring.

Online Tutoring with Tutor.com

Students or faculty who need assistance with online tutoring

Other Account Management Issues

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

Other Audio Visual Issues

If you can't find what you need under the other categories, use this to enter requests relating to Audio Visual Services.

Other Cable TV Issues

If you can't find what you need under the other categories, use this to enter requests relating to Cable TV.

Other Computer or Peripheral Issues

If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.

Other Email and Calendar Requests

If you still can not find what you need for your Email or Calendaring issues, use this to enter requests relating to your university email or calendar.

Other Enterprise Application Errors or Issues

Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as Nolij, UC4, Argos, Workflow etc.

Other Information Security Issues

If you can't find what you need under the other categories, use this to enter requests relating to Information Security..

Other Mobile Device Issues

Do you need additional assistance with an iPad, Microsoft Surface, or other tablet?

Other Network Issues

If you can't find what you need listed, you can use this service to request assistance.

Other Printer Issues

If you can't find what you need listed, use this to enter other requests relating to printer issues.

Other Software Issues

If you can't find what you need under the other categories, use this to enter requests relating to Software.

Other Telephone Issues

If you can't find what you need under the other categories, use this to enter requests relating to Telephones.

Other Wireless Issues

If you can't find what you need listed, you can use this to enter requests relating to the Wireless Network.

P

Peripheral Issues

Are your having an issues with a peripheral device?

Phishing/Spam Email Incident

Did you respond to what you suspect to be a spam email?

Printer Issues

Is your printer giving you an error message you don't understand? Is it not printing properly?

Process Improvement Analysis (PIA)

Request a process analysis from the Solutions and Integration team.

R

Referring TN eCampus Students Who Need Academic Support

Faculty may refer TN eCampus students to the TN eCampus Coordinator who need to report non-engaged students, or students who have difficulty with enrollment, grade appeals, login issues, or accessing student support services.

Report Connectivity Issue with Wireless Network

Are you having problems connecting to the wireless network or staying connected to the wireless network?

Request a Conference Phone Loan

Do you need to borrow a conference call phone for a special event?

Request a Directory Change

Do you have a name change, title change or office location change in the University directory?

Request a Generic or Shared Email Account

Request a generic or shared university email account.

Request a Long Distance Code

Do you need to be able to call long distance from a University telephone?

Request a New Network Data Port to be Installed

Do you need to add a new network drop in an office or classroom.

Request a Quote

Do you need assistance with a technology purchase? We can assist you with a quote?

Request a University Owned Mobile WiFi or Hotspot

Do you need to borrow a mobile wifi, mifi, or hotspot for a special event or travel?

Request Administrator Access

Administrator access will be considered for university employees requiring administrator management of university-owned computers. Do you require administrative access to perform work related duties?

Request D2L Enrollment

Request Email Whitelisting

Do you need an address whitelisted?

Request for a Desk Telephone

Do you need a new telephone for a new position or new employee?

Request for Backup and Restore of Server Data

Are you missing information from your network share that was just there?

Request for Information about Online Learning at APSU

Students who are seeking information about online learning at APSU may contact a Distance Education Representative to get directed to resources related to online programs, online support services, admissions, registration, application deadlines, transferring to APSU, etc.

Request Information about Online Learning via TN eCampus

Students who need information on online learning through TN eCampus may contact APSU's TN eCampus coordinator to get directed to helpful resources related to online course and programs, admissions, registration, application deadlines, etc.

Request Multimedia Software License

Faculty may request a license for various multimedia software.

Request to Activate an Existing Network Data Port

Do you have an existing data port that needs to be activated?

Request to Add a Cable TV Connection

Do you need Cable TV in your area?

Request to Add or Change Permissions on a Network File Share

Do you need to add or remove users from your Network Share? Do you need to allow a new user access?

Request to Change an Existing Telephone

Do you need to change the name on the existing telephone?

Request to Create an O365 Group

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Request Voicemail Changes or Resets

Do you need the voicemail on your phone reset or changed in some way?

Request VPN Access

Submit a request for VPN Access.

Requests for a New Fax Line or Changes to an Existing Line

Do you require a separate line for faxing or do you have a fax line that you need moved?

Reset Enterprise Account Password

Do you need help resetting your campus Enterprise Account password?

S

Server Other

If you can't find a category for what you need, use this.

Set up Mobile Device

Do you have a new mobile device purchased with University funds that needs to be set up for use on campus?

SmarterMeasure Assistance

Students or faculty who need assistance with SmarterMeasure software.

Software Installation

Do you need assistance installing a new piece of software on your University owned computer?

Software Issues

Are you getting an error message trying to access a certain software? Do you have problems with Banner, Nolij, or other third party software?

Software Purchase Consultation

Do you need a special piece of software? Do you need a supplier or a price?

Software Update

Is there software on your computer that needs to be updated?

T

TN eCampus Grade Appeals

Students who need assistance submitting a grade appeal for a TN eCampus Course may request the help of APSU's TN eCampus coordinator.

TN eCampus OTHER

If none of the other categories fits your need, use this.

Troubleshoot Network Data Port or Network Access

Do you have a network data port that has stopped working or that only works intermittently?

Troubleshoot or Configure a Cable TV Connection

Are you having problems with your cable TV reception or setting up Cable on a new TV?

W

Website Change Requests

This is for users to submit changes to sections of the website for approval/submission.