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Services or Offerings?
Camtasia or Snagit Assistance
  1. Services
  2. Distance Education: D2L
  3. Instructional Technology
Faculty or staff who need assistance with Camtasia or Snagit software.
Employee access to Office 365 (Personal Device only)
  1. Services
  2. Software
How to install Office 365 on your personal devices if you are a staff member or faculty member.
Faculty Profile Updates
  1. Services
  2. Website Requests
Do you have changes that need to be submitted to the Faculty/Staff Directory? Do you need to make an edit to an existing Faculty Profile? Please do so here.
Enterprise Software Purchase Request
  1. Services
  2. Software
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Request to Add or Remove Permissions to a Shared Mailbox
  1. Services
  2. Account Management
Do you need to add or remove users from your Shared Mailbox?
Change Request for Existing Application
  1. Services
  2. Enterprise Applications
Changes or Modifications to Banner or other Existing Applications/Systems
Request to Add or Change Permissions on a Network File Share
  1. Services
  2. File Sharing and Server
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
New Development Request
  1. Services
  2. Enterprise Applications
Request for custom application development.
Process Improvement Analysis (PIA)
  1. Services
  2. Project Requests
Request a process analysis from the Solutions and Integration team.
Other Enterprise Application Errors or Issues
  1. Services
  2. Enterprise Applications
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Request Avaya Text Access
  1. Services
  2. Telephones
The Campaign Registry, which manages campaigns on behalf of carriers, has updated its requirements. As part of this update, users must opt-in to send or receive texts on their Avaya softphone and mobile app. Please take the necessary steps to opt in and ensure uninterrupted service by reading the agreement terms and completing the service request form.
Request VPN Access
  1. Services
  2. IT Security
Submit a request for VPN Access.
Reset Enterprise Account Password
  1. Services
  2. Account Management
Do you need help resetting your campus Enterprise Account password?
Request to Add a Network Data Drop
  1. Services
  2. Network Services
  3. Network
Do you need a new network drop installed or an old drop reactivated in a dorm, office, or classroom?
Request to Connect to Cable TV
  1. Services
  2. Network Services
  3. Television (Cable)
Are you having problems with your cable TV reception or setting up Cable on a new TV? Any inquiry related to Cable TV issues or installation can be requested here.