Popular Services
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Need to request or manage access to a course shell in D2L?
Request a named account to be used by an auditor or contractor; or graduate assistant or student worker.
Is your printer giving you an error message you don't understand? Is it not printing properly?
If you can't find what you need under the other categories, use this to enter requests relating to Telephones.
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request. Note: If you are a student requesting data for research, the request MUST be submitted by your faculty sponsor. A copy of your Institutional Review Board (IRB) application and approval must be attached to the request. Only deidentified student data will be furnished.
Requests and issues involving email within Office 365 or the Outlook email client.
Do you need to add or remove users from your Shared Mailbox?
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
Changes or Modifications to Banner or other Existing Applications/Systems
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Want one of your online courses to be reviewed using the APSU Online Quality Fundamentals (AOQF)?
Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?
Need to start working on a course before its available or create a course to be certified and/or turned into a Master copy in D2L?
Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
To request a FOAP to be added or change the approver on a FOAP in Govs eShop.
Want to get one of your online courses QM certified?
Request this service when you are directed to do so by IT Security during an audit of generic accounts. Failure to comply with a request by IT Security may result in the deactivation of your generic account. Contact apitsecurity@apsu.edu for more information or questions about this request.
Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.
Are you having an issue with your Avaya Desktop or Cloud Phone Application?