Popular Services
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Do you need assistance installing a new piece of software on your University owned computer?
Do you need to add or remove users from your Shared Mailbox?
Need to request or manage access to a course shell in D2L?
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request. Note: If you are a student requesting data for research, the request MUST be submitted by your faculty sponsor. A copy of your Institutional Review Board (IRB) application and approval must be attached to the request. Only deidentified student data will be furnished.
Changes or Modifications to Banner or other Existing Applications/Systems
Experiencing a technical issue with features in D2L or items inside of a course?
This request pertains to university affiliate account requests only. These users will require manual account creation after completing the necessary approval steps for security and auditing purposes.
Is your printer giving you an error message you don't understand? Is it not printing properly?
Do you need help resetting your campus Enterprise Account password?
Request a named account to be used by a graduate assistant or student worker.
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Do you need assistance with a technology purchase? We can assist you with a quote.
Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.
Administrator access will be considered for university employees requiring administrator management of university-owned computers, servers, or labs. Do you require administrative access to perform work-related duties?