Popular Services

Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...

Request a named account to be used by an auditor or contractor; or graduate assistant or student worker.

Submit a request for VPN Access.

Do you have a new employee? Please complete this service request.

Do you need to add a TA, GTA, SLA, evaluator, or someone else to your course?

Do you need to add or remove users from your Network Share? Do you need to allow a new user access?

Request this service when you are directed to do so by IT Security during an audit of generic accounts. Failure to comply with a request by IT Security may result in the deactivation of your generic account. Contact apitsecurity@apsu.edu for more information or questions about this request.

Changes or Modifications to Banner or other Existing Applications/Systems

Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.

Do you need assistance installing a new piece of software on your University owned computer?

Will your computer not start normally? Are there lights on the front? Color? Blinking?

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

If you need data from university information systems or require development of a new report, use this service. Upon approval from DSIR, an appropriate resource will be notified of your request.

Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.

To request access to use the APSU Amazon Business account.

Have you installed Office 365?

Do you need a network file share to store your University data?

Do you have a printer that needs to be installed?

Request support for general Banner errors or issues encountered while accessing or using the system.

Are you having an issue with a security camera on campus?

Are you having an issue with your Avaya Desktop or Cloud Phone Application?

Do you need help resetting your campus Enterprise Account password?