My Recently Visited Services

Have you installed Office 365?

Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.

Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.

Submit a project request for approval.

Do you need to submit a Request for Proposal (RFP)?

Request support for general Banner errors or issues encountered while accessing or using the system.

To request a copy of APSU’s Tax Exempt Letter or Certificate of Self Insurance

Changes or Modifications to Banner or other Existing Applications/Systems

Do you need help resetting your campus Enterprise Account password?

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

If you can't find what you need under the other categories, use this to enter requests relating to Audio Visual Services.

Are you having problems connecting to the wireless network or staying connected to the wireless network?

Do you need to add or remove users from your Network Share? Do you need to allow a new user access?

Will your computer not start normally? Are there lights on the front? Color? Blinking?

Submit a request for VPN Access.

Does your department need a softphone installed?

Do you need assistance installing a new piece of software on your University owned computer?

Need assistance with online course design, online teaching, digital accessibility, RSI, or have a general question about any of our instructional design programs?

Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).

Any server being created new or restored from backup, please open a server provisioning ticket.

Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.

Do you need to change the name on the existing telephone?

To request a new vendor in Govs e-Shop. Do not use for Contracts.

Are you having an issue with your Avaya Desktop or Cloud Phone Application?

Requests and issues involving calendars within Office 365 or the Outlook client, such as access or permissions.