My Recently Visited Services

Requests and issues involving email within Office 365 or the Outlook email client.

If you can't find what you need under the other categories, use this to enter requests relating to Telephones.

Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

Request a named account to be used by a graduate assistant or student worker.

Request modifications or additions to Oracle Guided Learning that is found in Govs Suite.

Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.

Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...

Have you installed Office 365?

Loaner laptops will be reissued into our environment without posing a potential security threat, without a warranty, and with limited service support options.

Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?

Do you have a new employee? Please complete this service request.

Requesting pickup of surplus computers only. All peripherals (e.g., keyboards, mice, monitors, printers) are to be excluded from this request, as they will be handled separately by the Physical Plant for proper disposal.

If you still can not find what you need for your Email or Calendaring issues, use this to enter requests relating to your university email or calendar.

Are you having problems connecting to the wireless network or staying connected to the wireless network?

Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.

Do you need a network file share to store your University data?

Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?

How to install Office 365 on your personal devices if you are a staff member or faculty member.

Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?

To request a new vendor in Govs e-Shop. Do not use for Contracts.

Does your department need a softphone installed?

Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.

If you can't find what you need under the other categories, use this to enter requests relating to Audio Visual Services.