My Recently Visited Services
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
Requests and issues involving email within Office 365 or the Outlook email client.
Coursedog is a platform that helps colleges manage academic scheduling, curriculum, and catalog workflows, with integration support for Banner SIS.
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Want one of your online courses to be reviewed using the APSU Online Quality Fundamentals (AOQF)?
Are you an Instructor who needs courses combined or cross-listings merged?
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request.
Do you need assistance installing a new piece of software on your University owned computer?
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Changes or Modifications to Banner or other Existing Applications/Systems
Need to request or manage access to a course shell in D2L?
If you still can not find what you need for your Email or Calendaring issues, use this to enter requests relating to your university email or calendar.
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Any server being created new or restored from backup, please open a server provisioning ticket.
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?
Request approval for trusted email senders, domains, or applications to ensure legitimate messages are delivered successfully.
If you can't find what you need listed, use this to enter other requests relating to printer issues.
Experiencing a technical issue with features in D2L or items inside of a course?