My Recently Visited Services
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Are you an Instructor who needs courses combined or cross-listings merged?
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Are you an Instructor who needs content transferred from a previous section of a course or a Master copy in D2L?
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need to change the name on the existing telephone?
Coursedog is a platform that helps colleges manage academic scheduling, curriculum, and catalog workflows, with integration support for Banner SIS.
Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
Request a named account to be used by a graduate assistant or student worker.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Are you having problems connecting to the wireless network or staying connected to the wireless network?
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
If you can't find what you need under the other categories, use this to enter requests relating to Telephones.
Are you having an issue with your Avaya Desktop or Cloud Phone Application?
Is your printer giving you an error message you don't understand? Is it not printing properly?
Changes or Modifications to Banner or other Existing Applications/Systems
Request this service when you are directed to do so by IT Security during an audit of generic accounts. Failure to comply with a request by IT Security may result in the deactivation of your generic account. Contact apitsecurity@apsu.edu for more information or questions about this request.
The Campaign Registry, which manages campaigns on behalf of carriers, has updated its requirements. As part of this update, users must opt-in to send or receive texts on their Avaya softphone and mobile app. Please take the necessary steps to opt in and ensure uninterrupted service by reading the agreement terms and completing the service request form.
Do you need assistance installing a new piece of software on your University owned computer?