Do you have a new employee? Please complete this service request.
If you have problems related to D2L course content, dropbox, discussions, grades, assessments or quizzes.
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Students who need assistance submitting a grade appeal for a TN eCampus Course may request the help of APSU's TN eCampus coordinator.
Students or faculty who need assistance with online proctoring.
Do you have changes that need to be submitted to the Faculty/Staff Directory? Do you need to make an edit to an existing Faculty Profile? Please do so here.
Do you need help resetting your campus Enterprise Account password?
If you can't find what you need under the other categories, use this to enter requests relating to Software.
Have you installed Office 365?
Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?
Students or faculty who need assistance with online tutoring
Are you a faculty member who needs courses combined? Course combines much be completed prior to students having access to the courses on the first day of the term.
How to install Office 365 on your personal devices if you are a staff member or faculty member.
Do you need an address whitelisted?
Is your printer giving you an error message you don't understand? Is it not printing properly?
If you can't find what you need under the other categories, use this to enter requests relating to Telephones.
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy:
https://www.apsu.edu/policy/4s_business_and_fin...
Do you need to change the name on the existing telephone?
Request a generic email address to be used for a department, committee, or other purpose.
Do you need to be able to call long distance from a University telephone?
Submit a project request for approval.
If you can't find what you need under the other categories, use this to enter requests relating to Information Security..
Do you need a network file share to store your University data?
If you can't find what you need listed, you can use this service to request assistance.