My Recently Visited Services
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Are you having an issue with your Avaya Desktop or Cloud Phone Application?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
If you can't find what you need under the other categories, use this to enter requests relating to Software.
Do you need help resetting your campus Enterprise Account password?
Requests and issues involving email within Office 365 or the Outlook email client.
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Requesting pickup of surplus computers only. All peripherals (e.g., keyboards, mice, monitors, printers) are to be excluded from this request, as they will be handled separately by the Physical Plant for proper disposal.
Need to request or manage access to a course shell in D2L?
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Have a general question relating to D2L that does not fit the other services provided or wish to request an appointment?
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
Do you need assistance with a technology purchase? We can assist you with a quote.
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
For HR use only: to update an employee’s email address once their legal name change has been verified.
Request this service when you are directed to do so by IT Security during an audit of generic accounts. Failure to comply with a request by IT Security may result in the deactivation of your generic account. Contact apitsecurity@apsu.edu for more information or questions about this request.