My Recently Visited Services
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need assistance installing a new piece of software on your University owned computer?
Need to request or manage access to a course shell in D2L?
Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Do you need help resetting your campus Enterprise Account password?
Do you need assistance with a technology purchase? We can assist you with a quote.
Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.
The Campaign Registry, which manages campaigns on behalf of carriers, has updated its requirements. As part of this update, users must opt-in to send or receive texts on their Avaya softphone and mobile app. Please take the necessary steps to opt in and ensure uninterrupted service by reading the agreement terms and completing the service request form.
This request pertains to university affiliate account requests only. These users will require manual account creation after completing the necessary approval steps for security and auditing purposes.
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request. Note: If you are a student requesting data for research, the request MUST be submitted by your faculty sponsor. A copy of your Institutional Review Board (IRB) application and approval must be attached to the request. Only deidentified student data will be furnished.
Want to review a colleague’s course using the APSU Online Quality Fundamentals and become eligible for professional development funds?
Want one of your online courses to be reviewed using the APSU Online Quality Fundamentals (AOQF)?
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
Changes or Modifications to Banner or other Existing Applications/Systems
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
If you can't find what you need under the other categories, use this to enter requests relating to Software.
Will your computer not start normally? Are there lights on the front? Color? Blinking?