My Recently Visited Services
Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?
Need assistance with online course design, online teaching, digital accessibility, RSI, or have a general question about any of our instructional design programs?
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Do you need access to security cameras on campus, as a part of your work-related duties?
Administrator access will be considered for university employees requiring administrator management of university-owned computers, servers, or labs. Do you require administrative access to perform work-related duties?
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Do you need assistance installing a new piece of software on your University owned computer?
How to install Office 365 on your personal devices if you are a staff member or faculty member.
Is your printer giving you an error message you don't understand? Is it not printing properly?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Have you added a position in your department? Do you have an employee who needs their own phone? University departments can request one Avaya phone per new position.
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Has your equipment been delivered? Do you have a piece of equipment to be added to an audio visual station?
Do you need to change the name on the existing telephone?
If you can't find what you need under the other categories, use this to enter requests relating to Information Security..
The Campaign Registry, which manages campaigns on behalf of carriers, has updated its requirements. As part of this update, users must opt-in to send or receive texts on their Avaya softphone and mobile app. Please take the necessary steps to opt in and ensure uninterrupted service by reading the agreement terms and completing the service request form.
Requests and issues involving email within Office 365 or the Outlook email client.
Do you need to purchase a mobile wifi, mifi, or hotspot for a special event or travel?
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.