My Recently Visited Services

Students or faculty who need assistance with Zoom.

Requests and issues involving email within Office 365 or the Outlook email client.

Do you have a new employee? Please complete this service request.

If you can't find what you need under the other categories, use this to enter requests relating to Account Management.

Will your computer not start normally? Are there lights on the front? Color? Blinking?

Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.

Changes or Modifications to Banner or other Existing Applications/Systems

Do you need to add or remove users from your Network Share? Do you need to allow a new user access?

Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.

Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.

Do you need assistance installing a new piece of software on your University owned computer?

Is there software on your computer that needs to be updated?

How to install Office 365 on your personal devices if you are a staff member or faculty member.

Students or faculty who need assistance with Honorlock online proctoring.

Do you need a new telephone for a new position or new employee?

Are you having an issue with your Avaya Desktop or Cloud Phone Application?

Coursedog is a platform that helps colleges manage academic scheduling, curriculum, and catalog workflows, with integration support for Banner SIS.

Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).

Have you added a position in your department? Do you have an employee who needs their own phone? University departments can request one Avaya phone per new position.

To request a new vendor in Govs e-Shop. Do not use for Contracts.

Do you need help resetting your campus Enterprise Account password?

Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.

This form serves to document informed consent for the use of artificial intelligence (AI) tools that have not been reviewed or approved by the Office of Information Technology (OIT) at Austin Peay State University (APSU). The intent is to ensure awareness of potential risks and responsibilities associated with such tools.

Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?

Have you installed Office 365?