My Recently Visited Services
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
For HR use only: to update an employee’s email address once their legal name change has been verified.
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Request this service when you are directed to do so by IT Security during an audit of generic accounts. Failure to comply with a request by IT Security may result in the deactivation of your generic account. Contact apitsecurity@apsu.edu for more information or questions about this request.
Experiencing a technical issue with features in D2L or items inside of a course?
Do you need a network file share to store your University data?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Is your printer giving you an error message you don't understand? Is it not printing properly?
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
Need to request or manage access to a course shell in D2L?
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Need to start working on a course before its available or create a course to be certified and/or turned into a Master copy in D2L?
Is your audio visual equipment not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?
The Campaign Registry, which manages campaigns on behalf of carriers, has updated its requirements. As part of this update, users must opt-in to send or receive texts on their Avaya softphone and mobile app. Please take the necessary steps to opt in and ensure uninterrupted service by reading the agreement terms and completing the service request form.
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
Do you need assistance installing a new piece of software on your University owned computer?
Do you have a name change, title change or office location change in the University directory?