My Recently Visited Services
Requests and issues involving email within Office 365 or the Outlook email client.
Is your printer giving you an error message you don't understand? Is it not printing properly?
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
Do you need to have a security camera installed?
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?
If you can't find what you need under the other categories, use this to enter requests relating to Information Security..
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
Request a process analysis from the Project Management Team.
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.
If you can't find what you need under the other categories, use this to enter requests relating to Software.
If you can't find what you need under the other categories, use this to enter requests relating to Telephones.
Request a named account to be used by a graduate assistant or student worker.
Request modifications or additions to Oracle Guided Learning that is found in Govs Suite.
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Loaner laptops will be reissued into our environment without posing a potential security threat, without a warranty, and with limited service support options.
Do you have another piece of equipment you need assistance installing, such as a monitor, wireless mouse, keyboard, or a set of speakers etc..?
Requesting pickup of surplus computers only. All peripherals (e.g., keyboards, mice, monitors, printers) are to be excluded from this request, as they will be handled separately by the Physical Plant for proper disposal.