My Recently Visited Services
Requests and issues involving email within Office 365 or the Outlook email client.
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
Are you having an issue with your Avaya Desktop or Cloud Phone Application?
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
This request pertains to university affiliate account requests only. These users will require manual account creation after completing the necessary approval steps for security and auditing purposes.
Need to request or manage access to a course shell in D2L?
Has your equipment been delivered? Do you have a piece of equipment to be added to an audio visual station?
Faculty or staff who need assistance with Camtasia or Snagit software.
Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
Do you have a new mobile device or wifi hospot purchased with University funds that needs to be set up for use on campus? Are you having issues with your mobile device or your Wifi hotspot?
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Are you having problems connecting to the wireless network or staying connected to the wireless network?
For HR use only: to update an employee’s email address once their legal name change has been verified.
If you can't find what you need under the other categories, use this to enter requests relating to Software.
Need assistance with online course design, online teaching, digital accessibility, RSI, or have a general question about any of our instructional design programs?
Do you need assistance installing a new piece of software on your University owned computer?
Any server being created new or restored from backup, please open a server provisioning ticket.
Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Administrator access will be considered for university employees requiring administrator management of university-owned computers, servers, or labs. Do you require administrative access to perform work-related duties?
Has your account been compromised? Are you sending out spam? Did you respond to a phishing email or do you think you have a virus? If so, please request this service so that we can assist you.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?