My Recently Visited Services
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Request modifications or additions to Oracle Guided Learning that is found in Govs Suite.
Do you need to have your office telephone extension transferred to a personal phone?
Has your equipment been delivered? Do you have a piece of equipment to be added to an audio visual station?
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
If you can't find what you need listed, you can use this service to request assistance.
Changes or Modifications to Banner or other Existing Applications/Systems
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories, use this to enter requests relating to Software.
Do you need help resetting your campus Enterprise Account password?
Do you need assistance installing a new piece of software on your University owned computer?
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Are you having an issue with your Avaya Desktop or Cloud Phone Application?
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request. Note: If you are a student requesting data for research, the request MUST be submitted by your faculty sponsor. A copy of your Institutional Review Board (IRB) application and approval must be attached to the request. Only deidentified student data will be furnished.
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Requests and issues involving email within Office 365 or the Outlook email client.
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Requesting pickup of surplus computers only. All peripherals (e.g., keyboards, mice, monitors, printers) are to be excluded from this request, as they will be handled separately by the Physical Plant for proper disposal.