Popular Services
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
Request a named account to be used by a graduate assistant or student worker.
Need to request or manage access to a course shell in D2L?
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
Want to get one of your online courses QM certified?
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Changes or Modifications to Banner or other Existing Applications/Systems
Requests and issues involving email within Office 365 or the Outlook email client.
Do you need assistance installing a new piece of software on your University owned computer?
Are you an Instructor who needs content transferred from a previous section of a course or a Master copy in D2L?
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.
This request pertains to university affiliate account requests only. These users will require manual account creation after completing the necessary approval steps for security and auditing purposes.
Do you need assistance with a technology purchase? We can assist you with a quote.
Need to start working on a course before its available or create a course to be certified and/or turned into a Master copy in D2L?
Submit a request for institutionally supported software such as productivity suites and collaboration tools. This includes licensing for applications like Microsoft Copilot and Microsoft A3. Approved tools meet organizational security and compliance standards and are intended to support teaching, research, and administrative functions.
Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.
Any server being created new or restored from backup, please open a server provisioning ticket.
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Alumni can reset their enterprise account passwords using self-service, in-person, or ticket request. All alumni passwords must meet Microsoft account complexity requirements.
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.