Administrator access will be considered for university employees requiring administrator management of university-owned computers. Do you require administrative access to perform work related duties?
Changes or Modifications to Banner or other Existing Applications/Systems
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
If none of the other categories fits your need, use this.
Do you need help resetting your campus Enterprise Account password?
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Submit a request for VPN Access.
Request for custom application development.
Request a generic email address to be used for a department, committee, or other purpose.
Do you have a printer that needs to be installed?
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Request support for general Banner errors or issues encountered while accessing or using the system.
Do you need assistance installing a new piece of software on your University owned computer?
Submit a project request for approval.
If you can't find what you need listed, use this to enter other requests relating to printer issues.
Did you respond to what you suspect to be a spam email?
If you can't find a category for what you need, use this.
Have you installed Office 365?
Are you a faculty member who needs your content transferred from an old D2L section to a new section?
Do you have a new mobile device purchased with University funds that needs to be set up for use on campus?
Are you a faculty member who needs courses combined? Course combines much be completed prior to students having access to the courses on the first day of the term.
If you can't find what you need listed, you can use this service to request assistance.
Is your multimedia not powering on or connecting? Is your system not functioning properly? Does your lamp or filter need to be changed?