Popular Services
Users whose job responsibilities require access to the Banner ERP system may request access through this service. By requesting this access, you agree to abide by the IT Acceptable Use of IT Resources policy: https://www.apsu.edu/policy/4s_business_and_fin...
If you can't find what you need under the other categories, use this to enter requests relating to Account Management.
Need to request or manage access to a course shell in D2L?
Do you need assistance with a technology purchase? We can assist you with a quote.
Do you need to add or remove users from your Network Share? Do you need to allow a new user access?
Request a named account to be used by a graduate assistant or student worker.
Submit this request when you need to update, cancel, or close an existing Purchase Order (PO).
Do you need assistance installing a new piece of software on your University owned computer?
Will your computer not start normally? Are there lights on the front? Color? Blinking?
Do you need to add or remove users from your Shared Mailbox?
Faculty or staff who need assistance with Camtasia or Snagit software.
If you need data from university information systems or require development of a new report, use this service. Upon approval from IR, an appropriate resource will be notified of your request. Note: If you are a student requesting data for research, the request MUST be submitted by your faculty sponsor. A copy of your Institutional Review Board (IRB) application and approval must be attached to the request. Only deidentified student data will be furnished.
Request a generic address to be used by a department, committee, or other group where it is preferable to not use an individual employee's account name.
If you can't find what you need under the other categories,use this to enter requests relating to computers and peripherals.
Are you getting an error message trying to access a certain software? Do you have problems with Banner, UC4, or other third party software?
Is your printer giving you an error message you don't understand? Is it not printing properly?
Do you need a network file share to store your University data?
Do you live in one of the Residence Halls on campus? Do you have a gaming system, streaming device, SMART TV, or wireless printer that you would like connected to the Internet? Click on the service request button and complete the form.
Requests and issues involving email within Office 365 or the Outlook email client.
Request support for general Govs Suite errors or issues encountered while accessing or using the system.
Request assistance with errors or issues encountered when using or accessing enterprise applications other than Banner such as UC4, Argos, Workflow etc.